Lost or Stolen Cards

ATM and Debit Cards

If you think you have simply misplaced your card, you can temporarily lock your ATM or Debit card until you have a chance to retrieve it. To lock your card, open the CFNB Mobile banking app, navigate to the "Cards" tab and toggle "Card is ON" to "Card is OFF".

During business hours, contact us immediately at (785) 323-1111 to report lost or stolen ATM and Debit cards. 

After hours, call (800) 554-8969 and follow the prompts. Then, contact your branch the next business day.

Credit Cards

When the bank is open, call us at (785) 323-1111 as soon as you can.

After hours, contact Cardmember Service for assistance:

• For personal credit cards, call (800) 558-3424.
• For business credit cards, call (866) 552-8855.
• For Signature cards, call (866) 234-4691.

To temporarily lock your personal credit card, open the CFNB Mobile banking app, navigate to the "Cards" tab and toggle "Card is ON" to "Card is OFF".